FAQS

Yes, We can ship to most countries in the world: USA、 Canada、 UK,、Germany、 France、 Italy、 Spain, Portugal、 Russia,、Turkey、Japan、 Korea、Greece etc., Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

The average arrival time is 10-15 working days. An order can, however, take longer, but that is mainly depends on your location and postal service.

Please see our Shipping Policy page for full terms and conditions. 

GOT A RLAARLO ACCOUNT?

Log into your account through the online store, check out the fulfillment status of your recent order. If the order has been fulfilled, please click on the order information, then you can find your tracking information here.

We offer a 90-day warranty after you receive the products. If there is an original product issue, we will provide parts replacement or maintenance service.

Please see our WARRANTY STATEMENT page for full terms and conditions.

For your safety, please disconnect and remove the batteries before charging.

You can use any 5V1A or 5V2A charger to charge the battery, or you can use a computer or other USB chargers (charging time may be longer).

You can find these in our user manual or contact our support team at [email protected] for the list.

rlaarlo.com→Shop →SHOP RC PARTS→Place the Order or contact [email protected]

You can run your Rlaarlo when it does not rain heavily as the ESC of Rlaarlo RC Cars is waterproof. We recommend using dry tissue or cloth to clean the body and parts inside afterwards to avoid short circuits. And please be careful not to soak the car in the water.

The controller for each Rlaarlo model is specially designed, controller of different models or brands won’t work.

Dear customer, if you need an electronic version of the user manual, please contact our support team at [email protected].

Yes, all Rlaarlo RC Cars come built, ready to run.

If your order was successful .Placed,you would receive an order confirmation email that contains an order number. If not, your payment was not successful. This could be for a number of reasons including that your ZIP code did not match the one associated with your credit card. In order to solve this, edit your billing address to match the one associated with your credit card.

If you are unsure why your payment failed please contact us and we will do our best to assist you.

When your order has been shipped, we will send you an e-mail including your tracking number and carrier and you can track it yourself.

In order bring customers better shopping experience,every order can be cancelled or changed before shipping out. However please understand that if the package has already been shipped that we are often unable to alter any order information.

If our product doesn't perform for you, don’t worry. You have 30 days from the delivery date to return it.

Please see our RETURNS & REFUNDS page for full terms and conditions. 

Please see our RETURNS & REFUNDS page for full terms and conditions.

After receiving and checking your returned item which is in an intact condition, we will notify you via email and process your refund request within 2-3 working days. You’ll also be notified via email once we start processing you refund request.

Due to COVID, signature upon delivery has been waived by most shipping companies. Thus,please ensure the delivery location is secure.

Due to COVID impacts worldwide, we have seen great fluctuations in delivery times, and porch theft is on the rise.

If a package is lost prior to delivery, we will submit a claim with the shipper. If approved, we will refund the customer or send out a replacement. Typically, this process takes 3 to 5 business days, but shipper response times have been lengthened due to COVID.

We are not responsible for damage or theft occurring once the package has been delivered.

Possible reasons:

1. Order Split Shipped: Please contact us([email protected]) to check whether your order has been split shipped.

2. Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.

If you have checked, there is still something missed. Please take photos of the items that have arrived and email what is missed to our Customer Service, including your order number and the parcel label.

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with videos or pictures clearly showing the problem with the item and its courier number as soon as possible.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.